American Fidelity Assurance Company Online Enrollment Survey


Thank you for taking this opportunity to help us enhance our online enrollment website.  Your opinion is quite valuable to us!

Be assured that your responses will remain confidential, and will only be used for the purposes of gathering feedback about our website.

Instructions:

Please read each question carefully.  Choose the response which best reflects your experience with our online enrollment website.

Two questions ask for you to provide us with suggestions.  If you have a suggestion, click the corresponding radio button and provide your suggestion in the comment box.  Otherwise, please click the radio button that indicates you do not have a suggestion.

Click the "Next Page" button to continue to the next page.  

Note:  Each question requires an answer to continue to the next page.

If you use the "Back" button on your browser to return to a previous page, you may have to click the "Refresh " button on your browser's toolbar.  If this does not work, please close your browser and start again.

To start, click on the "Next Page" button on the bottom of this page.

 If you require personal assistance, please call 1-888-229-0022.

Overall, how easy was it for you to enroll online?
Very
Difficult
Difficult		 Somewhat
Difficult
Easy		 Very
Easy
What kind of Internet connection were you using to do your online enrollment?
T1 Line
 DSL High-speed Internet
 Broadband Cable
 Dial-up Modem
 Don't Know
Given the speed of your Internet connection, how satisfied were you with the speed that the online enrollment site loaded?
Very
Dissatisfied
Dissatisfied		 Somewhat
Satisfied
Satisfied		 Very
Satisfied
Did you have any problems logging in to begin your online enrollment?
Yes No
What problems did you experience with logging in?
Did not have organization code
Organization code did not work
Did not have user name
User name did not work
Password did not work
Wrong password
Other (please specify below)

What other problem(s) did you experience with logging in?


How would you rate the attractiveness of the enrollment system website?
Very
Unattractive
Unattractive		 Somewhat
Unattractive
Attractive		 Very
Attractive



How easy was it for you to find information--for example, product descriptions, benefit information, or Section 125 information--on the enrollment website?
Very
Difficult
Difficult		 Somewhat
Difficult
Easy		 Very
Easy
What problems did you have with finding information on the enrollment website?
Did your enrollment include a Section 125 election form?

Yes
No		 Don't
Know
How easy was it for you to understand the Section 125 election form?
Very
Difficult
Difficult		 Somewhat
Difficult
Easy		 Very
Easy

Did you use the online help FAQs feature during your enrollment?

Yes
No
How satisfied were you with the online help FAQs feature?
Very
Dissatisfied
Dissatisfied		 Somewhat
Satisfied
Satisfied		 Very
Satisfied
What could be improved with the online help FAQs feature?

Did you call our toll-free customer support hotline to get help with your enrollment?

Yes
No

Please rate your satisfaction with each of the following aspects of your phone call to the customer support hotline:


     a. Your phone call being answered promptly?
Very
Dissatisfied
Dissatisfied		 Somewhat
Satisfied
Satisfied		 Very
Satisfied


     b. Customer support’s knowledge of the enrollment system?
Very
Dissatisfied
Dissatisfied		 Somewhat
Satisfied
Satisfied		 Very
Satisfied


     c. The customer support you received?
Very
Dissatisfied
Dissatisfied		 Somewhat
Satisfied
Satisfied		 Very
Satisfied
Do you have any suggestions for improving the customer support for the online enrollment system?

Yes
No
What suggestions do you have for improving the customer support for the online enrollment system?



Please think of the summary of benefits statement that was produced at the end of your enrollment.  What value would you say this enrollment summary had for you?

Poor
Average
Good		 Very
Good
Excellent
Are there any features of the online enrollment system that you feel should be changed or added?

Yes
No
What features of the online enrollment system should be changed or added?

 


That's it!  Thank you for your time and cooperation!  

Click the "Submit" button to complete your survey.  

Your survey was successfully submitted if you are redirected to www.afedirect.com.