1. How long have you been a member of our association?

Less than two years Between 2-5 years 6-10 years Over 10 Years

2. Would you consider yourself an active, participating member of our association?

Disagree Strongly Disagree Agree Agree Strongly

3. If not, what is your biggest reason you are not that active? (Time, cost, not meeting your needs, etc.)

4. If you are active in our association, what is the biggest draw or benefit for you in your membership?

5. Please select from the list below the top three benefits you see in belonging to our association:

Networking with other professionals Professional Development and Education Sharing best practices with other members Staying on top of current trends and issues in our business A source to turn to for advice and help Attending conferences and conventions

6. Please rank your overall satisfaction level with your membership experience in our association

Not Satisfied Somewhat Satisfied Satisfied Very Satisfied

Please rank from 1-5 how much you'd like to receive more professional development from our association in these topics:

7. Resolving conflict (team and interpersonal)

Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly

8. Communicating more effectively: assertiveness, active listening, understanding communication styles in self and others

9. Delegating: how to delegate better to others

10. Leadership: how to be a more powerful, influential and effective leader

11. Managing stress in self and in team

12. Customer service: how to really deliver extraordinary service

13. Holding more effective meetings: how to lead meetings for better results and accountability

14. Teamwork: building and improving teams

15. Dealing with difficult customers

Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly

16. Marketing: latest trends and tools in marketing

17. Creating effective vision, mission and values statements and instilling vision in others

18. Strategic thinking and planning: how to do strategic and operational planning

19. Dealing with difficult personalities, co-workers and people

20. Goal setting and action planning: turning strategt into definitive actions and SMART goals

21. Conducting behavior-based job interviewing: finding and hiring the right people

Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly

22. Effective listening: how to become a more effective, active listener

23. Sales training: how to sell more effectively

24. Working with and motivating student employees

25. Improving Office Communications

26. Motivating and empowering others

27. Managing my time better, and helping others manage their time

28. Coaching and counseling others to improve performance

Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly

29. Crucial Conversations: how to handle tough, crucial, emotion laden conversations in order to get to better results

30. Managing projects: how to plan, direct and see-through large and small projects

31. Holding Crucial Confrontations: how to deal with broken promises, violated expectations and poor behavior in a safe but constructive way.

32. Creative problem solving and creative thinking

33. Six Sigma: quality control and improving processes to reduce errors, defects and reduce costs

34. Tracking actions: staying on top of all that is going on

35. Networking: how to create and maintain a professional network

Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly

36. Diversity: appreciating diversity and how to use it as a tool. and sensitivity to diversity

37. Initiative: how to show the right kind of initiative

38. Retailing operations: merchandising, etc.

39. Improving work processes: ways to make work flow more effectively and efficiently

40. Followership: how to be a more effective team player and follower

41. Technology changes in retailing

Please indicate how much you agree to the following statements. Remember all information is anonymous

42. I consider training and development opportunities as an important part of my membership in the association

Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly

43. I feel that I have been adequately trained and prepared for most of my job requirements

44. I would like the association to arrange for 1-2 day seminars on leadership, communication and and other subjects and invite me to attend.

45. Do you attend our annual conferences and regional conferences?

Yes No

46. How can we improve these networking and education conferences to better meet your needs?

47. If you don't attend, why? Please be specific about how we are not meeting your needs.

Please take the time to respond thoroughly and candidly to the following questions. No one will be able to connect your answers to you.

48. What issues are most important to you and your organization?

49. What should be the top priorities of our association? What can we do to help you and your team?

50. What other message would you like to relay to the top leadership of our association? (Thanks, suggestions, critiques, you name it!)