1. How long have you been a member of the Chamber of Commerce of Hawaii?

Less than two years Between 2-5 years 6-10 years Over 10 Years

2. How long have you been in business in Hawaii?

Less than two years Between 2-5 years 6-10 years Over 10 Years

3. Would you consider yourself an active, participating member of our Chamber?

Disagree Strongly Disagree Agree Agree Strongly

4. If not, what is your biggest reason you are not that active? (Time, cost, not meeting your needs, etc.)

5. If you are active in our Chamber, what is the biggest draw or benefit for you in your membership?

6. Please select from the list below the top three benefits you see in belonging to our Chamber:

Networking with other professionals Professional Development and Education Sharing best practices with other members Staying on top of current trends and issues in our business A source to turn to for advice and help Staying on top of trends and changes in Springville and our area Participating in advertising, web presence for my business, etc.

7. Please rank your overall satisfaction level with your membership experience in our Chamber:

Not Satisfied Somewhat Satisfied Satisfied Very Satisfied

Please rank from 1-5 how much you'd like to receive more professional development from experts in these topics:

8. Resolving conflict (team and interpersonal)

Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly

9. Communicating more effectively: assertiveness, active listening, understanding communication styles in self and others

10. Delegating: how to delegate better to others

11. Leadership: how to be a more powerful, influential and effective leader

12. Managing stress in self and in team

13. Customer service: how to really deliver extraordinary service

14. Holding more effective meetings: how to lead meetings for better results and accountability

15. Teamwork: building and improving teams

16. Dealing with difficult customers

Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly

17. Marketing: latest trends and tools in marketing

18. Creating effective vision, mission and values statements and instilling vision in others

19. Strategic thinking and planning: how to do strategic and operational planning

20. Dealing with difficult personalities, co-workers and people

21. Goal setting and action planning: turning strategt into definitive actions and SMART goals

22. Conducting behavior-based job interviewing: finding and hiring the right people

Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly

23. Effective listening: how to become a more effective, active listener

24. Sales training: how to sell more effectively

25. Working with and motivating younger generation employees

26. Improving office communications

27. Motivating and empowering others

28. Managing my time better, and helping others manage their time

29. Coaching and counseling others to improve performance

Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly

30. Crucial Conversations: how to handle tough, crucial, emotion laden conversations in order to get to better results

31. Managing projects: how to plan, direct and see-through large and small projects

32. Holding Crucial Confrontations: how to deal with broken promises, violated expectations and poor behavior in a safe but constructive way.

33. Creative problem solving and creative thinking

34. Six Sigma: quality control and improving processes to reduce errors, defects and reduce costs

35. Tracking actions: staying on top of all that is going on

36. Networking: how to create and maintain a professional network

Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly

37. Diversity: appreciating diversity and how to use it as a tool. and sensitivity to diversity

38. Initiative: how to show the right kind of initiative

39. Retailing operations: merchandising, etc.

40. Improving work processes: ways to make work flow more effectively and efficiently

41. Followership: how to be a more effective team player and follower

42. Technology changes in realtor work

43. Personal and professional ethics

44. Legal issues: ADA, legal hiring practices and avoiding lawsuits

45. 7 Habits of Highly Effective People: the full three day world-renowned FranklinCovey program

Please indicate how much you agree to the following statements. Remember all information is anonymous

46. I consider training and development opportunities as an important part of my membership in the Chamber.

Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly

47. I feel that I have been adequately trained and prepared for most of my job requirements

48. I would like the Chamber to arrange for 2-4 hour seminars on leadership, communication and and other subjects and invite me to attend.

49. How can we improve our meetings and events to better meet your needs?

50. If you don't attend our meetings, why? Please be specific about how we are not meeting your needs.

Please take the time to respond thoroughly and candidly to the following questions. No one will be able to connect your answers to you.

51. What issues are most important to you and your business? (What's keeping you awake at night???)

52. What should be the top priorities of our Chamber? What can we do to help you and your store or company?

53. What other message would you like to relay to the top leadership of our Chamber or to the leaders of our communities? (Thanks, suggestions, critiques, you name it!)