Sample Employee Satisfaction Survey

This survey is going out to every employee in our organization. We want your honest feedback on how satisfied you are with your job and our company. Your answers are completely confidential and flow into a third-party vendor. Nothing you say can be linked directly to you. We promise to review this data carefully and will strive to improve the areas we need to improve and to capitalize on our strengths. With your help, our company can become better than ever.

1. What is your gender?
Male Female
2. How long have you been a member of our organization?
Less than 1 year 2 - 5 years 6 - 10 years 11 - 20 years More than 20 years
3. What department do you work in?
Operations
 Manufacturing
 Engineering/R and D
 Quality
 Finance
 Accounting
 Human Resources
 Marketing
 Sales
 Customer Service
4. What is your title?
Vice President
 Director
 Manager
 Non-Manager Professional (Exempt}
 Non-Manager Technical (Exempt)
 Non-Exempt Administrative
 Non-Exempt Technical


These first ten questions are ones asked to over 23,000 U.S. workers in many industries. We'd like to compare your responses to theirs:
5. I have a clear understanding of what my organization is trying to achieve and why.
Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly
6. I feel personally enthusiastic aobut my team's and organization's goals.
7. I have a clear "line of sight" between my tasks and my team's and organization's goals.
8. I am satisfied with the work I have accomplished at the end of the week.
9. I feel my organization fully enables me to execute key goals.
10. I feel I work in a high-trust environment.
11. My organization fosters open communication that is respectful of differing opinions and results in new and better ideas.
12. My organization holds people accountaqble for results.
13. I and my immediate team have high-trust, highly cooperative working relationships with other groups or departments.
14. I fully trust the organization I work for.


About Supervision....
15. My manager gives honest feedback.
Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly
16. My manager is approachable and available when needed.
17. My manager recognizes me when I do a good job.
18. My manager handles disciplinary issues quickly and fairly.
19. My supervisor "walks the talk".
20. My manager sees the big picture and provides strategic direction.
21. My manager shares appropriate information with employees.


About Management...
22. I believe what I hear from senior management.
Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly
23. Senior management will respond to the results of this survey in a positive way.
24. I believe the senior management team cares about employee satisfaction.
25. Senior management makes sound business decisions.
26. Senior management is doing a good job of running this business.
27. Our management demonstrates high standards of performance.
28. What do you like least about the company?

29. What do you like best about the company?



About our Climate...
30. There is an exciting and positive team spirit at the company.
Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly
31. The majority of employees at the company are committed to making this a successful business.
32. I consider this company to be a good community member.
33. Company policies and procedures are generally fair.
34. When changes are made in the company, the interests of the employees are considered.


About My Job...
35. Overall, I am satisfied with my job.
Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly
36. I understand how my job contributes to the company's success.
37. There are clear performance standards for my job.
38. I believe I have opportunities to grow my skills and knowledge at this company.
39. I know what is expected of me in my job.
40. My job makes good use of my skills.
41. I have received adequate job-skills/technical training to do my job well and give me confidence.
42. I have received adequate soft-skills/relationship training


About Our Benefits...
43. I am generally satisfied with our benefits package.
Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly
44. I am confident of continued employment as long as I do a good job.
45. The company's benefit plans adequately meet my needs.
46. When I have questions about benefits, I know who to ask.
47. Our benefits are competitive with other, similar companies.
48. I understand the benefits the company offers.
49. The benefits the company provides are an important incentive for me to continue to work here.


About My Pay...
50. Pay at our company is competitive with similar companies.
Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly
51. I understand how pay is determined for my job.
52. I am paid fairly for the work I do.
53. I understand the relationship between performance evaluations or ratings and pay increases.
54. I know what the pay range is for my job.
55. I understand the strategy on which the company's pay programs are based.


About My Workgroup...
56. Teamwork is rewarded in my work group.
Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly
57. Our work group works well with other teams in the company.
58. Our work group focuses on fixing problems rather than assigning blame.
59. Our work group sets challenging and clear goals.
60. My work group is encouraged to solve problems by identifying the root cause of the problem.
61. Our work group is committed to achieving the company's goals.


About How We Communicate...
62. Management takes employee concerns seriously.
Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly
63. Employees are told of changes that affect them and their jobs.
64. Effective interpersonal communication skills are valued in this company, regardless of your job.
65. I understand the major company goals for this year.
66. I know what our department goals are for this year.
67. The work directions that I receive are clear.


About our Working Conditions...
68. Morale in our department is generally good.
Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly
69. People in our department cooperate with each other.
70. I would accept a job at another company, doing the same job as I do here, with the same pay and benefits.
71. I believe that our department is staffed adequately to achieve our department goals.
72. I am physically comfortable in my workplace: furniture, lighting, temperature, etc.


About My Career Development....
73. There are opportunities for advancement in this organization.
Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly
74. My manager is involved in my professional development.
75. I am aware of our policies regarding promotions and transfers.
76. The company is committed to investing in my growth and professional development.
77. Promotions usually go to the most qualified person.
78. There is a good succession planning program at this company: I am being trained, prepared and coached for future growth and promotion.


About Safety...
79. I believe that I work in a safe environment.
Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly
80. When safety hazards are identified and reported, management takes swift corrective action.
81. On-the-job injuries are cared for swiftly and competently.
82. I am provided with the safety equipment needed to do my job.
83. I would feel comfortable reporting a co-worker violating a safety policy or procedure to my supervisor.


About Diversity....
84. There is no age discrimination in our department.
Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly
85. There is no sexual discrimination in our department.
86. There is no racial discrimination in our department.
87. I believe this company values diversity.
88. I believe I have been denied promotional or other opportunities based on sex, race, age, or sexual orientation.
89. I would feel comfortable talking to my manager about any discrimination I noticed in the company.


About Our Standards...
90. Our ethical standards are high.
Disagree Strongly Disagree Neither Agree nor Disagree Agree Agree Strongly
91. People at our company are held accountable for their performance.
92. When difficult ethical questions arise, we usually do the right thing.